Shipping & Return Policies
Thank you for choosing Pest Management Supply (PMS) to place your order. Following you will find our Shipping & Return Policies.
Shipping Your Order
We have two shipping locations (located in Chicago, IL and North Kansas City, MO). Our goal is to ship your order the day that it is received by us. Although our normal business hours are Monday through Friday from 8:00 am to 4:30 pm. (CST), we can only guarantee same day shipping when your order is received prior to 2:00pm (CST). This allows us the appropriate time to process and package your order. It is at the discretion of PMS as to which shipping location can provide you with the most cost effective and quickest delivery of your order.
Orders placed on Saturdays, Sundays or Holidays will be processed and shipped on the following business day.
We ship all orders via UPS Ground Services and normally you can expect to receive your order between 1-2 business days, depending upon your location. UPS will send a shipping notification and tracking number to the email address that you have provided to PMS at the end of the business day when your order is shipped. Large sized or pallet orders will be shipped via common carrier. We will contact you to arrange the delivery of those orders.
A tracking number relating to your order will be provided through UPS. It is the responsibility of the customer to be aware of the tracking number and to be on the lookout for your order. If you do not receive your order, it is your responsibility to contact us immediately. We are not responsible for damaged or lost orders if we have not been notified within 3 days from the date that the order leaves our facility.
Under normal conditions, UPS will make multiple attempts to deliver your order. However, if you provide us with an undeliverable or incorrect shipping information, or if you refuse the order, there will be an additional charge, ranging from $11.00 to $20.00, to have the UPS locate the package and reroute it to the correct address. You will be charged for any costs incurred.
- We cannot ship to any PO Box as a shipping address
- Severe weather may delay the delivery of your order
- Back ordered items will be shipped to you as soon as they become available
Expedited or overnight shipping may be available to you depending upon your location. Service such as Next Day Air and Next Day Early Air are available through UPS Services. There are additional costs for those expedited services and they will be charged to you, should you select those services, where available. Contact us at 1-800-242-1211 for assistance.
A product refund minus any shipping costs will be incurred if a package is undeliverable or refused.
Should our shipping carrier (usually UPS) be unable to deliver your order after multiple attempts, they will return your order to PMS. We will issue you a refund/credit upon return to PMS minus all shipping and return shipping costs charged to PMS by UPS. These fees along with our 15% restocking fees will then be credited back to the customer.
We never expect your order to be retuned for any reason as we strive for 100% satisfaction, but sometimes it doesn’t work out perfectly. You have up to three (3) business days after the package has been delivered to notify PMS of any damage to the product(s) or if there are missing items from your order.
If you are available when your order is delivered and you notice visible damage to the boxes, please inform the UPS driver immediately so it can be properly noted.
If you need to return your order, all the following will apply:
You must call/email us for a Return Authorization Number prior to sending your order back. You can call 1-800-242-1211 for a Return Authorization Number, during our normal business hours.
All items must remain unopened and in their original package including any tags, labels, containers documentation, etc. We will not accept any item if they are defaced or marked or not in the original container and we will not issue you a credit. You must clearly mark the Return Authorization Number on the outside of the box. You must include a copy of your original invoice.
We will issue you a credit within 3-5 days of the package return to PMS if all criteria for returns are met. You will not receive a credit for the cost of shipping or retuning of any item. You are responsible for all shipping and return shipping costs to return your order.
A restocking fee of 15% will be deducted from any credit. We will send you an email confirming your return. We will not accept returns for any “Special Ordered” item or product.
For your protection, we encourage that all returns be sent back to PMS through a traceable carrier, such as UPS, FedEx, USPS. Likewise, it is recommended that you insure the package in the likelihood that the package gets lost or destroyed by the carrier. You are responsible for the costs incurred for returning any products to PMS.
Since your refund will be on a credit/debit card, please allow sufficient time for that credit to appear on your statement. Typically, your credit will appear anywhere from 2 to 10 days after we have received your returned items.
Product Return Exceptions
Under no circumstances will PMS accept returns on bedbug mattress or bedbug box spring encasements, furniture encasements, bedbug mattress liners and bedbug inspection suits, bee suits, bee hats, bee gloves and bee veils. Please measure and order the proper size carefully before purchasing any of these products.
Should you have any questions about your order, please contact PMS at: [email protected] or call us at 1-800-242-1211
Special State Restrictions
Some states exceed National EPA restrictions through state regulations on pesticide, rodenticide, other various pest control products. These states have laws that restrict us from shipping certain products into those states. We have noted those restrictions on the product page. The most notable affected states are California, New York, Connecticut, and Vermont. Please refer to each product page for specific information.
Also PMS does not ship to Alaska, Hawaii, US Territories, or any international country. PMS is not responsible for any errors or omissions. It is the responsibility of the customer to be aware of their specific state regulations/restrictions on products.
Restricted Use Products (RUP’s)
PMS will not sell to or ship and Restricted Use Product (RUP) to any individual who does not have the proper state licensing. Proper licensing will need to be faxed (312-791-0835) to our Corporate Office for approval prior to completing any order for a RUP.